Refund policy

Refund & Return Policy (USA)

At Gorvin, we are proud to offer premium-quality products that combine everyday practicality with modern style. Customer satisfaction is our highest priority. If you are not fully satisfied with your purchase, we provide a straightforward, transparent, and convenient return process.

1. Return Window

We offer a 30-Day Return Policy, allowing you to request a return within 30 days from the date your order is delivered. Unfortunately, requests received after the 30-day return period has expired are not eligible for a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet all of the following requirements:

  • The item must be unused, unworn, and in the same condition in which it was originally delivered.
  • It must be returned inside its original packaging.
  • All original tags, accessories, and product inserts must remain included and undamaged.
  • A valid proof of purchase or order confirmation number must accompany the return.

Please Note: Returns that do not satisfy these requirements may be declined and returned to the customer.

3. Return Shipping Costs

We believe in maintaining fair and transparent return policies for every customer.

  • Defective, Damaged, or Incorrect Items:If the item you receive is defective, damaged, or different from the one you ordered, Gorvin will cover the full return shipping cost. A prepaid return label will be provided, and you may choose between a complete refund or a replacement at no additional cost.
  • Customer Remorse / Change of Mind:If you wish to return a product because you changed your mind, selected the wrong size or style, or no longer need the item, the return shipping cost is the responsibility of the customer.

4. Restocking Fees

We strive to keep our return process as customer-friendly as possible. For that reason, Gorvin does not charge any restocking fees.

Restocking Fee: $0.00

5. How to Start a Return

Starting a return is quick and simple. Please follow these steps:

  • Step 1 – Contact Us:Email us at support@gorvin.shop with your Order Number, the reason for your return request, and clear photos of the item. (Photos are required for damaged or defective product claims.)
  • Step 2 – Receive Return Instructions:
    Our customer support team will review your request and reply within 24 hours with return authorization and complete return instructions.
  • Step 3 – Return Your Item:Carefully pack the product in its original packaging and send it to our official return address:Gorvin Returns 2804 Sinking Rock Pl, El Paso, TX 79938, USA

6. Refund Process

After your returned item arrives at our facility and has been inspected:

  • You will receive an email informing you whether your refund request has been approved or declined.
  • If your return is approved, the refund will be issued in full to your original payment method automatically.
  • Refund Processing Time: Please allow up to 7 business days for your bank or credit card provider to complete the refund and post the funds to your account.

7. Exchanges

The quickest way to receive a different item is to:

Return the original product by following the return process above.
After your return has been accepted, place a new order for the item you wish to purchase.

8. Non-Returnable Items

For health and safety reasons, the following products cannot be returned:

Personalized, engraved, or custom-made items.
Products identified as "Final Sale" at the time of purchase.

Need Help?

If you have any questions about this Refund & Return Policy or need assistance with your return request, our customer support team is always ready to help.

BUSINESS NAME: Gorvin

BUSINESS HOURS: 9:00 AM - 5:00 PM (Mon - Fri)

BUSINESS PHONE: +1 (915) 474-1715

BUSINESS MAIL: support@gorvin.shop

BUSINESS ADDRESS: 2804 Sinking Rock Pl, El Paso, TX 79938, USA